Refund and Return Policy

Thank you for shopping with us! We value your satisfaction and want to ensure that your shopping experience is pleasant. Please take a moment to read our return policy to understand your rights and options regarding returns, exchanges, and refunds.

• Our policy is valid for 7 days from the date of delivery, and we also offer 7-day exchange service.
• After the specified time period, we may not be able to process your return/exchange or offer a refund.

• To be eligible for a return, we gladly accept returns of any unused, unwashed, or defective merchandise. Additionally, it must be in its original packaging, and in the same condition as when you received it.
• Due to sanitary concerns, bottom wear cannot be returned. Please contact the customer support team if there is any manufacturing defect with this product.
• Kurtis size exchanges are eligible within seven days of delivery.

• To initiate a return, please contact our customer support team through email customercare@thepajamafactory.in 
• Provide them with your order details and reason for the return.
• Our customer support team is very responsive and will guide you through the return process by providing you with a return authorization if applicable.
• Returned items must be in their original condition, with all tags and packaging intact. We reserve the right to refuse returns that do not meet our guidelines.
• Please ensure that the item is securely packaged to prevent damage during transit.

• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot be held responsible for lost or damaged returns.
• The expense of your own shipping for returning your goods is your responsibility.
• Please note that shipping charges are non-refundable. If you received free shipping on your order, while exchanging the product, the cost of shipping will be deducted from your refund.

• Once we receive the returned item(s), our team will inspect it to ensure it meets the eligibility criteria mentioned above. Please not this process can take up to 2-3 business days.
• We will send you an email regarding the receival of your return and we will also notify 
• If the item is deemed eligible for a return, we will process the refund according to your original payment method. Please note that the original shipping charges are non-refundable.
• Refunds may take a few business days to appear in your account, depending on your payment provider.
• Only partial refunds are given in some circumstances (if applicable):

1. Any product that is broken, incomplete, or otherwise not in its original state without our fault.
2. Any product returned beyond the 30-day delivery window.

• Primarily check your bank account if you haven't gotten a refund yet.
• Then get in touch with your credit card provider because it can take some time for the refund to appear on your account.
• Contact your bank next. Before a refund is posted, there is frequently a processing period.
• Please email us at customercare@thepajamafactory.in if you have done all of this and you still have not gotten your refund.
• Please note, only regular-priced items may be returned, sale items are not eligible.

• If you would like to exchange an item for a different size, colour, or model, please contact our customer support team to check availability.
• Defective or damaged items are subject to replacement, exchange, or a refund. Send us an email customercare@thepajamafactory.in 
• The exchange item will be shipped to you once we receive the original item and confirm its eligibility.
• The expense of your own shipping for returning your goods is your responsibility.

• If you receive a damaged or defective item it must be reported within two days of delivery.
• Please contact our customer support team immediately with supporting evidence, such as clear photographs 
• We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund.

Please note that this return policy applies to purchases made directly through our store. If you purchased our products from a third-party retailer, please refer to their return policy for further instructions.

We reserve the right to modify or update this return policy at any time without prior notice. The most recent version will always be available on our website.

If you have any questions or need assistance about our return policy, please feel free to reach out to our customer support team customercare@thepajamafactory.in 

We are always here to help!

Thank you for your understanding and cooperation.