Cream Parallel Pant with 2 Side Pockets

Refund and Return Policy

Thank you for shopping with us! We value your satisfaction and want to ensure that your shopping experience is pleasant. Please take a moment to read our return policy to understand your rights and options regarding returns, exchanges, and refunds.

1. Returns and exchanges:

• Timeframe: Returns or exchanges are done within 7 days from the delivery date.

• For returns and exchanges (due to defect, colour, or size), contact our support team through email at customercare@thepajamafactory.in 

• The expense of your shipping for returning or exchanging your goods is your responsibility.

• The exchange item will be shipped to you once we receive the original item and confirm its eligibility.

• Festive offers: products bought on festive and special offers cannot be returned or refunded

2. Eligibility for returns and exchanges:

• Products must be in their original condition with tags intact.

• Outfits with removed labels or tags will be considered used and are not eligible for a refund/exchange.

• Inspection:

•  Once we receive the returned products, we inspect them for the above criteria, which might take 2 to 3 business days. 

• We will notify you through email.

3. Return and shipping Process:

• To initiate a return, please contact our customer support team through email at customercare@thepajamafactory.in 

• Provide them with your order details and reason for the return.

• We reserve the right to refuse returns that do not meet our guidelines.

• Please ensure that the item is securely packaged to prevent damage during transit.

• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot be held responsible for lost or damaged returns.

• Please note that shipping charges are non-refundable. If you received free shipping on your order, while exchanging the product, the cost of shipping will be deducted from your refund.

4. Refunds:

• If the item is eligible for a return, we will process the refund according to your original payment method. Please note that the original shipping charges are non-refundable.

5. Delayed refunds:

• Refunds may take a few business days to appear in your account, depending on your payment provider.

• Check your bank account, next with your credit card provider, and then with your bank.

• If you have checked all of the above and still have not received the refund yet, contact our support team at customercare@thepajamafactory.in

6. Damaged or Defective Items:

• If you receive a damaged or defective item, it must be reported within two days of delivery.

• Please contact our customer support team immediately with supporting evidence, such as clear photographs.

• We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund.

Please note that this return policy applies to purchases made directly through our store. If you purchased our products from a third-party retailer, please refer to their return policy for further instructions.

We reserve the right to modify or update this return policy at any time without prior notice. The most recent version will always be available on our website.

If you have any questions or need assistance about our return policy, please feel free to reach out to our customer support team customercare@thepajamafactory.in 

We are always here to help!