Order Cancellation Policy | The Pajama Factory

What is The Pajama Factory's cancellation policy?

  • How do I cancel my order?

  • Cancellation window:

    • Orders can be cancelled within 2 hours of placement, provided they haven’t entered the shipping/dispatch stage.

  • What happens after I request cancellation?

    • We’ll confirm via email whether your order has been successfully cancelled or if it has already begun processing.

  • Refunds for cancelled orders:

    • If payment was made, a full refund will be processed to your original payment method within 5–7 business days.

  • If the order is already shipped:

    • You won’t be able to cancel, but you can initiate a return after delivery by following our standard returns process.

  • Why a tight window?

    • Our team processes orders quickly—cancellations after dispatch require returns, which delay refund timings and increase courier usage.

Can I modify the shipping address of my order after it has been placed?

Yes, you can! If your order hasn’t been shipped yet, just send us an email at customercare@thepajamafactory.in with your order number and the updated address. We’ll do our best to make the changes before dispatch.

How do I cancel my order?

To cancel your order, simply email us at customercare@thepajamafactory.in with your order number within 2 hours of placing it.
If the order hasn’t been shipped yet, we’ll cancel it and process your refund. If it has already been dispatched, cancellation won’t be possible—but you can initiate a return after receiving the item.

I just cancelled my order. When will I receive my refund?

If your order was already shipped, the refund will be initiated only after we receive the product back in good condition—unused, unwashed, and with tags intact. Please note, the return shipping cost will be borne by you.
Once we verify the returned item, your refund will be processed within 5 to 7 business days to your original payment method.